Your complete satisfaction is our highest priority. We understand that sometimes items need to be returned to us for various reasons. We are sorry for any inconvenience.

Within 14 days, if a returned item is still in its original sealed box and in sellable condition, we will refund the purchase price, less shipping and a 15% fee to cover administrative and re-stocking costs. The customer is responsible for any shipping costs associated with a return or exchange, unless the item is defective. Opened merchandise cannot be returned unless defective. Please note that potentially defective ink must be returned directly to Epson. You can contact Epson Tech Support at (800) 873-7766. Epson will immediately replace defective ink cartridges. If a returned ink cartridge is found to be working properly, Epson will return the same ink cartridge to you via ground shipping.

Return Procedure:
If you need to return an item, please contact us via e-mail at [email protected]. If you're returning possibly defective ink, Epson will need to be provided with:
• Epson Unit Identification Number,
• Part number,
• Lot number (a code with two numbers and two letters on the ink cartridge itself),
• Expiration date of the ink cartridge, and
• The error message that's being displayed.
This information will help Epson to track potential trends in equipment failure. Please send the ink per the e-mail instructions that our Representative will give to you. Please allow 7-14 business days for the replacement to arrive.

If your cart arrives damaged, notify us within 7 days of receiving it or any warranty may be void. If a returned item is still in its original sealed box and in sellable condition, we will refund the purchase price, less shipping and a 15% fee to cover administrative and re-stocking costs. Every E-Complete Go-Cart brand plastic folding cart comes with a 60-day limited warranty that protects against defects and begins at the original date of purchase. Extended warranties may be available for purchase on some models. Although all of our Go-Carts are made with superior quality plastics, their lifespan can significantly decrease with misuse. For optimal performance, we recommend not exceeding the weight limit, not banging the cart against hard surfaces or hauling the cart up and down stairs. (Due to the repeated impact stairs can decrease the life of a cart.)

Within the first 30 days of the warranty period, if a E-Complete brand Go-Cart should fail we will replace the cart at no charge and we will also ship the replacement cart to the customer at our expense. For the remainder of the warranty period, we will replace the cart at no charge and the customer will be responsible for shipping charges for the replacement cart. This warranty also covers customized and screen-printed carts, however the replacement cart will not, in most cases, be customized due to high printing setup costs.

If the additional 9-month warranty is purchased for your Go-Cart, this warranty covers the cost of a replacement cart for a period of 9-months. This warranty does not cover the cost of shipping the replacement cart. Customer is responsible for all shipping costs after original 30 day warranty period.

For other cart models, please see their product pages for their respective warranties.

All returned carts must be in there original sealed box and in sellable condition. We will typically refund the purchase price, less shipping and a 15% restocking fee to cover administrative costs. If the box has been opened, we may charge an additional re-stocking fee. However, some items once opened cannot be returned. All returned items must include their original packaging materials. If a product has been used or appears to have been used any refund would be based on the condition of the return. The customer is responsible for any shipping costs associated with a return or exchange.

E-Complete has one of the finest warranties in the business on Duplo duplicators and supplies. Many of our duplicators feature a 15-year or 15-million copy limited warranty. Please contact one of our Duplo sales representatives at 888-463-8756 for more detailed information.

For our other product lines warranty service for original customers is provided by the manufacturer of the product purchased. Please check product documentation for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call or email us and we will assist you in making sure the problem is handled to your complete satisfaction.

If a returned item was purchased within 30 days, is still in its original sealed box and in sellable condition, we will typically refund the purchase price, less shipping and a 15% restocking fee to cover administrative costs. Please note: most items once opened cannot be returned. If the box has been opened, please call to verify the item is eligible for return or exchange before shipping it to us. Also please be aware open items typically require a higher re-stocking fee. All returned items must be in their original packaging. If a product has been used or appears to have been used any refund, would be based on the condition of the return. The customer is responsible for any shipping costs associated with a return or exchange. We also suggest ensuring your return with the shipper you use in case of damage, as we are not responsible for shipping damages. Items purchased over 30 days ago may not be eligible for return or exchange. Special cases may be decided on a case-by-case base and are subject to a restocking fee up to 50%.

If your product arrives damaged, please notify us within 7 days of receiving it.